Refund & Payment Policy

Last updated: March 15, 2026

This Refund & Payment Policy outlines the terms governing payments made to ESTech Group LLC for software development and technology services.

1. Payment Terms

• All projects require a 50% upfront deposit before work begins.
• The remaining balance is due upon project completion and delivery.
• Payments are accepted via bank transfer, credit/debit card, or other agreed methods.
• Invoices are due within 7 calendar days of issuance unless otherwise agreed in writing.

2. Refund Eligibility

• Before Work Begins: If you cancel before any work has started, you are entitled to a full refund of the deposit.
• Work in Progress: If you cancel after work has begun, a refund will be issued for the portion of work not yet completed, minus any reasonable costs already incurred.
• Completed Work: No refunds are issued for work that has been fully delivered and accepted by the client.

3. Non-Refundable Items

• Third-party service fees (domain registration, hosting, licensing, APIs) are non-refundable.
• Rush service fees or expedited delivery charges are non-refundable once work has commenced.

4. Dispute Resolution

If you believe a charge is incorrect or you are dissatisfied with a deliverable, please contact us within 14 days of delivery. We are committed to resolving disputes fairly and transparently.

5. How to Request a Refund

To request a refund, email us at [email protected] with your project details and reason for the request. We will respond within 3 business days.

6. Governing Law

This policy is governed by the laws of the State of New Mexico, United States of America.

Contact

ESTech Group LLC
1209 Mountain Road PL NE, STE N
Albuquerque, NM 87110, USA
[email protected]